As Acme moves from selling equipment to running outcomes for our customers, what is the one change that would most help us serve them better and grow faster?

3,049joined›43,634votes›96ideas ranked›45improvements›5decided

Status: Ended
Ran: 11 days
Voted: 2,222 of 3,049 joined (73%)
Generated: November 2, 2026

Headline finding

Give every enterprise customer one accountable owner and one shared view of their equipment, contracts and open issues, so no customer has to repeat their story to three different Acme teams.

Score 100. Chosen 91% of the time in 3,070 comparisons. Idea by Priya Raman, Service Operations.

What stands out

Service and uptime ideas won 72% of comparisons. That is the strongest theme.

2,222 people cast 43,634 votes, about 20 each.
31% of the 8,400 invited opened their link, and 73% of those who opened went on to vote.
448 more people joined without a personal link.

Greenlight: decisions and next steps

Greenlit: Every enterprise customer has one accountable owner and one shared view of their account by the end of Q2. Owner: Marcus Bell, SVP Customer Success. Next step: Name owners for the 120 largest accounts. Due 2026-10-28. One-page summary
Greenlit: Standard deals under $250,000 are quoted in five days or less by the end of Q3. Owner: Elena Ruiz, VP Commercial Finance. Next step: Agree the definition of a standard deal with Sales and Legal. Due 2026-10-21. One-page summary
On hold: Sell uptime, not equipment: price service contracts on guaranteed availability, and fund the sensors and spare parts we need to deliver it. Owner: Jun Park, Chief Strategy Officer. Next step: Choose six pilot customers and design the availability guarantee. Due 2026-11-21. One-page summary
Not this time: Let field service engineers order common spare parts and approve small goodwill credits on site, up to a set limit, without waiting for a manager. Why: Finance and Legal are rewriting approval limits as part of the quote project. We will revisit this in Q2, once the new limits are in place. One-page summary
Not this time: Build one customer data platform so Sales, Service and Finance work from the same account numbers, product history and open invoices. Why: Already funded in the 2027 technology roadmap. The Customer 360 team will work with the account owner project so the effort is not duplicated. One-page summary

The top 3 ideas

Ranked by score. A higher score means people chose the idea more often.

1st
Give every enterprise customer one accountable owner and one shared view of their equipment, contracts and open issues, so no customer has to repeat their story to three different Acme teams.
#CustomerExperience Idea by Priya Raman, Service Operations
Score 1003,070 votes
2nd
Sell uptime, not equipment: price service contracts on guaranteed availability, and fund the sensors and spare parts we need to deliver it.
#PricingAndContracts
Score 903,085 votes
3rd
Cut the time from a customer's first request to a signed quote from 18 days to 5, by pre-approving standard pricing and contract terms for deals under $250,000.
#CustomerExperience Idea by Elena Ruiz, Commercial Finance
Score 892,636 votes

From question to greenlight

Ask8,400employees invited with one question and one link
Vote3,049took part, casting 43,634 votes on 96 ideas (36% of those invited)
Improve45improvements added to the top 10 ideas by the people who would do the work
Act5ideas went to the decision-maker. Each needed an owner and a measure to be greenlit
Greenlit2ideas got the green light. 1 on hold and 2 not this time.

Themes

Ideas on the same subject are grouped into themes
Win ratio is how often a theme’s ideas won
50% is even

ThemeIdeasWin ratio

#ServiceAndUptime3 ideas72%

#CustomerExperience50 ideas55%

#PricingAndContracts17 ideas49%

#PeopleAndSkills10 ideas42%

#WaysOfWorking12 ideas38%

#SystemsAndData4 ideas28%

#ServiceAndUptime 72% win ratio, 3 ideas

Let field service engineers order common spare parts and approve small goodwill credits on site, up to a set limit, without waiting for a manager.
Idea by Tomasz Kowalski, Field Service. Chosen 81% of the time. Score 84.
81% chosen·Score 84·Idea by Tomasz Kowalski, Field Service
Set the limit at $2,500 per visit for the first six months and review what was approved.
Engineers need a simple form on their phone, with the reason recorded so patterns become visible.
Set the limit at $2,500 per visit for the first six months and review what was approved.
+1 more comment
Engineers need a simple form on their phone, with the reason recorded so patterns become visible.
Design every new product with service in mind: access for repairs, built-in sensors, and a maintenance plan written before launch.
Submitted by someone in North America, Manufacturing. Chosen 61% of the time. Score 45.
61% chosen·Score 45·North America
Create an internal marketplace for short projects, so people with spare time can work on services pilots outside their own department.
Submitted by someone in North America, Legal. Chosen 60% of the time. Score 42.
60% chosen·Score 42·North America

#CustomerExperience 55% win ratio, 50 ideas

Give every enterprise customer one accountable owner and one shared view of their equipment, contracts and open issues, so no customer has to repeat their story to three different Acme teams.
Idea by Priya Raman, Service Operations. Chosen 91% of the time. Score 100.
91% chosen·Score 100·Idea by Priya Raman, Service Operations
Start with the 120 largest accounts. Each gets a named owner and a one-page account plan before we build any new tools.
The shared view must show open service tickets, contract renewal dates and unpaid invoices on one screen.
Start with the 120 largest accounts. Each gets a named owner and a one-page account plan before we build any new tools.
+1 more comment
The shared view must show open service tickets, contract renewal dates and unpaid invoices on one screen.
Cut the time from a customer's first request to a signed quote from 18 days to 5, by pre-approving standard pricing and contract terms for deals under $250,000.
Idea by Elena Ruiz, Commercial Finance. Chosen 81% of the time. Score 89.
81% chosen·Score 89·Idea by Elena Ruiz, Commercial Finance
List what counts as a standard deal: equipment family, contract length and discount band. Everything else goes through the normal path.
Approve pricing once a quarter in one meeting, not deal by deal.
List what counts as a standard deal: equipment family, contract length and discount band. Everything else goes through the normal path.
+1 more comment
Approve pricing once a quarter in one meeting, not deal by deal.
Build one customer data platform so Sales, Service and Finance work from the same account numbers, product history and open invoices.
Idea by Wei Chen, Technology. Chosen 71% of the time. Score 80.
71% chosen·Score 80·Idea by Wei Chen, Technology
Begin with one shared account number across Sales, Service and Finance. Everything else can follow.
Clean the product history first. A platform on bad data would only spread the errors.
Begin with one shared account number across Sales, Service and Finance. Everything else can follow.
+1 more comment
Clean the product history first. A platform on bad data would only spread the errors.
Publish a quarterly list of the ten customer problems that cost us the most, ranked by revenue at risk, and make each one a named leader's priority.
Idea by Luis Fernandez, Sales. Chosen 62% of the time. Score 66.
62% chosen·Score 66·Idea by Luis Fernandez, Sales
Publish the list on the intranet, with the owner's name and a monthly update.
Show revenue at risk next to each problem, so the order is clear.
Publish the list on the intranet, with the owner's name and a monthly update.
+1 more comment
Show revenue at risk next to each problem, so the order is clear.
Set up a small cross-functional launch team for each new service offer, with people from product, finance, legal and delivery who stay together until the first ten customers are live.
Idea by Amara Okafor, Product. Chosen 63% of the time. Score 64.
63% chosen·Score 64·Idea by Amara Okafor, Product
Keep the team to six people and set a ninety-day target for the first ten customers.
Legal and Finance must be in the room from week one, not at the end.
Keep the team to six people and set a ninety-day target for the first ten customers.
+1 more comment
Legal and Finance must be in the room from week one, not at the end.
Give plant and field teams a shared dashboard of repeat failures by equipment type, so design changes are driven by what actually breaks at customer sites.
Submitted by someone in North America, Technology. Chosen 66% of the time. Score 61.
66% chosen·Score 61·North America
Include warranty claims and field reports, not only factory data.
Show the cost of each repeat failure so priorities are clear.
Include warranty claims and field reports, not only factory data.
+1 more comment
Show the cost of each repeat failure so priorities are clear.
Create a rotation where engineers spend two weeks a year on site with a customer, then present what they learned to the product team.
Submitted by someone in EMEA, Manufacturing. Chosen 64% of the time. Score 61.
64% chosen·Score 61·EMEA
Make remote diagnosis and software updates a standard feature of every new machine, so many faults are fixed before a customer needs to call us.
Submitted by someone in North America, Sales. Chosen 67% of the time. Score 61.
67% chosen·Score 61·North America
Move to one global onboarding process for new customers, with a clear checklist and a named person responsible for the first 90 days.
Submitted by someone in Asia Pacific, People. Chosen 63% of the time. Score 52.
63% chosen·Score 52·Asia Pacific
Reduce the number of internal systems used for orders from eleven to three, starting with the two that cause the most invoice errors.
Submitted by someone in EMEA, Technology. Chosen 64% of the time. Score 51.
64% chosen·Score 51·EMEA

#PricingAndContracts 49% win ratio, 17 ideas

Sell uptime, not equipment: price service contracts on guaranteed availability, and fund the sensors and spare parts we need to deliver it.
Submitted by the organizer. Chosen 86% of the time. Score 90.
86% chosen·Score 90·the organizer
Pilot with six customers in two regions for twelve months before changing the price list.
Guarantee a level we already meet today, then raise it as sensor data improves.
Pilot with six customers in two regions for twelve months before changing the price list.
+1 more comment
Guarantee a level we already meet today, then raise it as sensor data improves.
Train every sales and service employee to explain outcomes and service levels, not just product features, and link part of their bonus to renewed service contracts.
Submitted by the organizer. Chosen 56% of the time. Score 65.
56% chosen·Score 65·the organizer
Start with the 600 people who talk to customers every day, then widen to the rest of the company.
Give them three real customer examples of an outcome, so it is not just a slide.
Start with the 600 people who talk to customers every day, then widen to the rest of the company.
+1 more comment
Give them three real customer examples of an outcome, so it is not just a slide.
Build a library of reusable proposal content, case studies and pricing logic, so regional teams stop rebuilding the same documents.
Submitted by someone in EMEA, Manufacturing. Chosen 66% of the time. Score 64.
66% chosen·Score 64·EMEA
Simplify the approval path for new contracts by removing the third review for deals that use standard terms and sit inside a pre-agreed margin.
Submitted by someone in Asia Pacific, Technology. Chosen 66% of the time. Score 63.
66% chosen·Score 63·Asia Pacific
Replace annual budgeting for services with quarterly funding rounds, so a promising pilot can get investment in weeks instead of waiting for the next planning cycle.
Submitted by the organizer. Chosen 50% of the time. Score 57.
50% chosen·Score 57·the organizer
Keep a small reserve for pilots under $200,000 that can be approved in two weeks.
Report what each pilot achieved after 90 days, so the next round learns from it.
Keep a small reserve for pilots under $200,000 that can be approved in two weeks.
+1 more comment
Report what each pilot achieved after 90 days, so the next round learns from it.
Pilot subscription pricing for our most popular equipment line in one region before deciding whether to extend it.
Submitted by someone in EMEA, Manufacturing. Chosen 60% of the time. Score 45.
60% chosen·Score 45·EMEA
Cut the number of approvals Technology needs for routine work by agreeing limits in advance.
Submitted by someone in EMEA, Operations. Chosen 41% of the time. Score 21.
41% chosen·Score 21·EMEA
Create a shared dashboard for Sales showing win rate and time to quote, so decisions are made on the same numbers every week.
Submitted by someone in EMEA, Customer service. Chosen 23% of the time. Score 16.
23% chosen·Score 16·EMEA
Create a shared dashboard for Legal showing contract turnaround time, so decisions are made on the same numbers every week.
Submitted by someone in Asia Pacific, Technology. Chosen 28% of the time. Score 14.
28% chosen·Score 14·Asia Pacific
Cut the number of approvals Legal needs for routine work by agreeing limits in advance.
Submitted by someone in EMEA, Finance. Chosen 25% of the time. Score 11.
25% chosen·Score 11·EMEA

#PeopleAndSkills 42% win ratio, 10 ideas

Hold a monthly open session where the leadership team answers questions from frontline employees about the strategy and what it means for their work.
Submitted by the organizer. Chosen 35% of the time. Score 53.
35% chosen·Score 53·the organizer
Reward managers for developing people into new roles across regions and functions, not for keeping their best people in the same team.
Submitted by someone in Asia Pacific, Manufacturing. Chosen 62% of the time. Score 51.
62% chosen·Score 51·Asia Pacific
Write down which decisions each level of the company can make alone, so people stop escalating things they could settle themselves.
Submitted by someone in EMEA, Operations. Chosen 61% of the time. Score 51.
61% chosen·Score 51·EMEA
Create a short, plain-language guide to our services portfolio, so any employee can describe in two minutes what we sell and to whom.
Submitted by someone in EMEA, Customer service. Chosen 57% of the time. Score 45.
57% chosen·Score 45·EMEA
Offer flexible roles in the plants so people can move between shifts and sites as demand changes.
Submitted by someone in EMEA, People. Chosen 56% of the time. Score 38.
56% chosen·Score 38·EMEA
Measure how long new hires take to become productive and fix the three biggest causes of delay.
Submitted by someone in Asia Pacific, Technology. Chosen 46% of the time. Score 32.
46% chosen·Score 32·Asia Pacific
Launch an apprenticeship scheme to bring more technicians into the service business and keep the knowledge of people who are about to retire.
Submitted by someone in EMEA, Sales. Chosen 49% of the time. Score 28.
49% chosen·Score 28·EMEA
Set up a small team in People to test one new way of working every month and share what they learn with other regions.
Submitted by someone in EMEA, People. Chosen 43% of the time. Score 20.
43% chosen·Score 20·EMEA
Name one person in People who is responsible for time to hire and internal moves, and review it with leadership every quarter.
Submitted by someone in EMEA, Legal. Chosen 22% of the time. Score 7.
22% chosen·Score 7·EMEA
Create a shared dashboard for People showing time to hire and internal moves, so decisions are made on the same numbers every week.
Submitted by someone in Asia Pacific, Sales. Chosen 19% of the time. Score 0.
19% chosen·Score 0·Asia Pacific

#WaysOfWorking 38% win ratio, 12 ideas

Agree three company-wide priorities each year and stop projects that do not support them, so teams are not asked to deliver ten things at once.
Submitted by someone in North America, Legal. Chosen 62% of the time. Score 55.
62% chosen·Score 55·North America
Reduce meetings by agreeing which decisions need a meeting and which can be made in writing within 48 hours.
Submitted by someone in EMEA, Manufacturing. Chosen 52% of the time. Score 37.
52% chosen·Score 37·EMEA
Share the full cost of poor quality with each plant manager every month, so quality becomes as visible as output.
Submitted by someone in North America, People. Chosen 54% of the time. Score 33.
54% chosen·Score 33·North America
Set up a small team in Sales to test one new way of working every month and share what they learn with other regions.
Submitted by someone in Asia Pacific, Technology. Chosen 40% of the time. Score 18.
40% chosen·Score 18·Asia Pacific
Set up a small team in Manufacturing to test one new way of working every month and share what they learn with other regions.
Submitted by someone in EMEA, Sales. Chosen 36% of the time. Score 15.
36% chosen·Score 15·EMEA
Name one person in Technology who is responsible for system availability and open support requests, and review it with leadership every quarter.
Submitted by someone in North America, Legal. Chosen 29% of the time. Score 15.
29% chosen·Score 15·North America
Set up a small team in Technology to test one new way of working every month and share what they learn with other regions.
Submitted by someone in EMEA, Manufacturing. Chosen 29% of the time. Score 14.
29% chosen·Score 14·EMEA
Set up a small team in Legal to test one new way of working every month and share what they learn with other regions.
Submitted by someone in EMEA, Sales. Chosen 36% of the time. Score 13.
36% chosen·Score 13·EMEA
Name one person in Operations who is responsible for on-time delivery and rework, and review it with leadership every quarter.
Submitted by someone in North America, Sales. Chosen 25% of the time. Score 13.
25% chosen·Score 13·North America
Set up a small team in Operations to test one new way of working every month and share what they learn with other regions.
Submitted by someone in Asia Pacific, Technology. Chosen 33% of the time. Score 12.
33% chosen·Score 12·Asia Pacific

#SystemsAndData 28% win ratio, 4 ideas

Build partnerships with three software companies to add analytics to our equipment, rather than building every capability ourselves.
Submitted by someone in Asia Pacific, Technology. Chosen 54% of the time. Score 38.
54% chosen·Score 38·Asia Pacific
Create a shared dashboard for Manufacturing showing quality and lead time, so decisions are made on the same numbers every week.
Submitted by someone in Asia Pacific, Technology. Chosen 30% of the time. Score 15.
30% chosen·Score 15·Asia Pacific
Create a shared dashboard for Technology showing system availability and open support requests, so decisions are made on the same numbers every week.
Submitted by someone in EMEA, Sales. Chosen 21% of the time. Score 11.
21% chosen·Score 11·EMEA
Create a shared dashboard for Operations showing on-time delivery and rework, so decisions are made on the same numbers every week.
Submitted by someone in Latin America, Sales. Chosen 19% of the time. Score 7.
19% chosen·Score 7·Latin America

How to read this report

People saw two ideas at a time and chose the one they valued more
Voters never see who wrote an idea, or their own ideas
Groups of fewer than five are never reported separately
Names appear only where the person who added the idea chose to be named. How voting works

What stands out

Greenlight: decisions and next steps

The top 3 ideas

See the full report

How to read this report