Question · Acme Corp
As Acme moves from selling equipment to running outcomes for our customers, what is the one change that would most help us serve them better and grow faster?
Not this time
Let field service engineers order common spare parts and approve small goodwill credits on site, up to a set limit, without waiting for a manager.
Why: Finance and Legal are rewriting approval limits as part of the quote project. We will revisit this in Q2, once the new limits are in place.
#4rank
81%chosen in 3,308 comparisons
5suggestions
3,049people took part
Where it came from
Added September 7, 2026, by Tomasz Kowalski, Field Service.
How people made it better
- Set the limit at $2,500 per visit for the first six months and review what was approved. (Finance)
- Stock the ten most common spare parts in every service vehicle, and replenish weekly. (Operations)
- Share the credits approved each month with account owners, so they know what customers have received. (Customer service)
- Engineers need a simple form on their phone, with the reason recorded so patterns become visible. (Technology)
- Train engineers on how to explain what the credit covers, so it does not become an unwritten promise. (Legal)
Owner and next steps
No owner yet. An idea cannot be greenlit without one.