Question · Acme Corp
As Acme moves from selling equipment to running outcomes for our customers, what is the one change that would most help us serve them better and grow faster?
Not this time
Build one customer data platform so Sales, Service and Finance work from the same account numbers, product history and open invoices.
Why: Already funded in the 2027 technology roadmap. The Customer 360 team will work with the account owner project so the effort is not duplicated.
#5rank
72%chosen in 3,062 comparisons
5suggestions
3,049people took part
Where it came from
Added September 7, 2026, by Wei Chen, Technology.
How people made it better
- Clean the product history first. A platform on bad data would only spread the errors. (Operations)
- Begin with one shared account number across Sales, Service and Finance. Everything else can follow. (Technology)
- Finance needs open invoices visible to Sales before a renewal conversation, not after. (Finance)
- Keep it simple for engineers in the field. If it takes more than a minute to update, it will not be used. (Manufacturing)
- Agree who owns each data field, so there is one place to correct it. (Legal)
Owner and next steps
No owner yet. An idea cannot be greenlit without one.